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  • What are your hours?
    Our office hours are Monday- Friday, 8:00am-5:00pm. We transport 24/7 with 24 hours notice (72 hours notice for the weekend).
  • How do I book a trip?
    You can call us at (518) 310-3272, email us at, book through our website. Once you have an account established you can download our App by searching Adirondack Assist in the Apple App Store or Google Play Store and book directly through there.
  • Do you accept insurance?
    Yes, we partner with Medicaid, Fidelis, and Nascentia.
  • How do I book with you if I’m using my insurance?
    You would book directly through your insurance providers transportation booking line. If you have any questions on this process you can call us and we can assist in anyway possible.
  • Are your hiring?
    We’re always looking at exceptional talent at Adirondack Assist! If you’re looking for a rewarding career or to make a career change, please call our office at (518)310-3272 or apply here on this website.
  • What type of licenses do you require for your drivers?
    Depending on the mode of transport, we require either a Class-E or Class-C CDL New York State License for our drivers.
  • What is your cancellation policy?
    We require a minimum notice of 24 hours for trip cancellation or a $25 cancellation fee will be applied to the trip.
  • What if I don’t have a wheelchair for transport but need one?
    We have plenty of wheelchairs and can provide one to your for your trip at no additional cost.
  • How are you managing COVID-19?
    We have implemented several protocols to make sure we are transporting our clients safely from location to location. Drivers are masked during the duration of your trip. We keep COVID-19 specific disinfectant wipes in the vehicle and clean down all surfaces in between clients. At the end of each day we spray down the interior of the vehicles with disinfectant. We limit the number of clients being transported at one time. Additional PPE is provided: Face shields, full PPE gear, spill kit, etc.
  • Where are you located?
    Adirondack Assist, LLC 779 Route 3 Plattsburgh, NY 12901
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